To place an order, simply add the items to your cart by clicking the "Add to Cart" button. Once in your shopping cart, you can proceed to checkout by following the steps in the ordering process (address, delivery, payment, etc.). By reviewing your order, you agree to and accept our website's General Terms and Conditions of Sale.

Once you've placed your order, you'll receive a confirmation email. If you don't receive it within a few minutes, please check your spam or junk mail folder and ensure your email address is correct. If you still haven't received it, please contact our customer service team via this link.

If you have been notified that a discount code has been made available to you in your customer account, these are the steps you should follow:

1. Go to your customer account, "Discount Coupons" tab.

2. Copy your code to paste it into your basket during your next purchase at Altres Atelier.

The codes must be entered in the shopping cart in the "promotional code" box provided for this purpose.

3° The amount of your promotional code will be deducted from the total amount of the products purchased.

Attention:

Your discount codes can only be used by you; they are linked to your customer account. Your credit is valid only once. If you return the product, it will not be reactivated.

Once you have completed your order, we will not be able to add new products to it. If you wish to add more products, you will need to place a new order.

In your account area, click on the "Order History" section. You can then access your order list. Click on an order to view its details.

Additionally, our shipping company's tracking link will be sent to you via email as soon as your order is shipped.

You can submit your request by contacting customer service via this link

However, we cannot guarantee that your cancellation request will be processed in a timely manner.

In this case, a free return will be processed. (The refund may take up to 10 days to appear in your bank account.)

The gift card has no expiration date. You can use it whenever you want.

-If the courier has lost the shipment. In that case, you should contact our team at this link to resolve the issue.

- If your order has not been delivered even though the tracking number indicates that it has been delivered, you should contact our team at this link to resolve the issue with the corresponding courier company.

Since your package is delivered without a signature, it is essential to contact the transport company responsible for your order to file a complaint with their service.

Indeed, Altres Atelier's customer service cannot intervene to file a complaint on your behalf, but you can inform us of the issue so we can help you resolve it as soon as possible.

Once the transport company has completed the investigation into your claim, you will receive an email informing you of:

- that your order will be compensated because it has been acknowledged that there was a problem during delivery.

- that the investigation proves that your order was indeed delivered to the address indicated.

>> In both cases, you should forward this email to our customer service department so that we can intervene regarding the refund of your order.

• If delivery is not completed due to an incorrect address provided by the customer, Altres Atelier will not be responsible for the order or shipping costs. Therefore, if you want the order and it has been lost, you will need to place a new order with the correct address.

Delivery times in mainland Spain are 2-3 (working days).

During sales periods or special promotions, this period may be extended.

Check out our shipping and returns policy here .

Altres Atelier ships to the following European countries:

- Spain : Shipping costs within mainland Spain are €4.60. Shipping is free for orders over €100.

The transport company responsible for shipments to Spain is Correos or DHL.

- We do not ship to the Canary Islands, Balearic Islands, Ceuta and Melilla

- Shipping costs to the rest of Europe may vary. Discover our international rates here .

Yes. When you place an order, in the "Addresses" step you have the option to add a different address than the delivery address by unchecking the "Use the same address for billing" box. You can also change your addresses in "My Account" by clicking on "My Addresses," selecting a delivery address, and adding a different billing address.

Altres Atelier ships to Spain, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, France, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Portugal, Croatia, Denmark, Estonia, Finland, Greece, Latvia, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, and the United Kingdom. You can view our international shipping and returns policy here .

If you selected home delivery, there will be two delivery attempts. If you are not home on the first day, the shipping company will contact you to schedule a second delivery. Please ensure you are present on that day; otherwise, you will need to pick up your package at the nearest office.

In case of excessive delay, you can contact our customer service department at this link . Our team will provide you with the tracking number of the shipping company handling your order.

Next, you can track your package delivery on the website

Thanks to our partners Shopify Payments, Paypal and SeQura, all purchases are secure.

You can pay for your order by:

- Credit card (VISA, MasterCard, American Express and Maestro)

- Paypal (with credit card or Paypal account)

- SeQura: split your payment into 3 interest-free months.

After placing your order, you can request an invoice by contacting our team at this link.

All returns will be accepted within 15 calendar days of receiving your order. You can manage your return here .

Shipping costs are non-refundable. They will only be refunded if:

- The product received does not match the initial order.

- Receiving a defective product

When you return an order, the processing time for the refund is one week. Once the refund is processed, depending on your bank, the transaction may take a few days to reach your account, so the refund will take a maximum of 15 days to appear in your bank account.

• See our returns policy here . The return shipping cost is €4.95. If you prefer us to collect it from your home, the cost is €5.90.